Frequently Asked Questions
How long will it take to receive my order?
We're proud to offer fast shipping on online orders. Orders placed without customizations (embroidery) will ship out within 48 hours. Once shipped, your order should arrive within 2-5 business days. A large volume of packages and orders during holiday seasons can slightly increase this time. Standard Shipping orders will arrive within 3 to 4 business days. Express shipping orders will arrive within 2 to 3 business days.
I'm local - do I pay for shipping?
All orders placed online have the option for "Local Pickup." You can use this feature to collect your order at the storefront. Local pickup is FREE. Pickup orders (excluding embroidery) are typically ready within a few hours.
How does a pickup order work?
Picking up an order at the storefront is easy! We will send an email when your order is ready for pickup. Pickup order time is typically short. Pickup orders can be collected at:
116 Howard Avenue
Mountain View, AR 72560
How do you ship orders?
We ship our orders through USPS and UPS. When standard shipping is selected at checkout, expect to receive your package from USPS. When using expedited shipping your order will arrive via UPS.
Will I receive a tracking number?
Yes! All orders will receive a tracking number once shipped.
My tracking number is not working!
Tracking numbers are added to every order, but can take a while to be processed by our shipping partners. Please allow USPS & UPS to add the tracking number to their systems. This should take less than 24 business hours.
Returns & Exchanges
What is the fastest way to exchange my order?
The fastest way we can process exchanges is to request one through the emails you have received about your order. This allows us to have the required shipping information of the original item & speed up the return process for you.
How do I start a return?
You can request a return through the confirmation email sent when you placed your order. You can also email us at twistedmule19@gmail.com or call our storefront at (870)269-2726.
What happens when I make a return?
Your return will be processed as soon as possible. Your store credit will be available once your original item has been returned. Exchange items will be held until your request is processed.
I bought an item on sale.
If an item was on clearance sale at the time of purchase it is not eligible for a return. If you used a discount code (example - MULE10 on your first order), we will honor that code during your exchange.
What products are final sale?
Clearance items, holiday items, & jewelry are all final sale. You can review the full return policy at our site here.
About store credit!
Returns (not exchanges) will be returned in the form of store credit. You will receive an email with your store credit once your return is processed.
I received a defective item.
Oh no! We'd like to help. Please email us with images of the defective item at twistedmule19@gmail.com.
My order is not right.
Oh no! Please email us at twistedmule19@gmail.com.
I bought an item online. Can I exchange it in person?
Yes! We would love to see you. Our store is located at 116 Howard Avenue in Mountain View, AR.
Other Questions
Do you offer discounts for my first order?
Yes! First time buyers can use code "MULE10" for 10% off their first order.
Will you be restocking an item?
We're sorry the item you want is sold out! You should see an option to sign up to be notified if an item restocks on the product's page. Not all items will be restocked.
How do Twisted Mule Insider emails work?
Twisted Mule Insider emails are sent once a week. We do not spam your inbox. Emails are sent on Saturdays. You can sign up here. Insiders receive information about special discounts, new arrivals, & more!
Anything else?
If your question was not answered here please feel free to contact us! You can fill out the form below or email us at twistedmule19@gmail.com. We will be happy to help.